Physicians not returning calls is one of the most common complaints children have and is considered one of the biggest barricades to understanding their parents care needs.  Legacy has many solutions to this. We can attend a medical appointment with your parent’s (with their permission and HIPPA release) and report to you directly or put you on the phone with their doctor (with the doctor and your parent’s permission). If your parents are willing, we can also arrange for them to sign a health care information release (HIPPA) form and present that to the physician’s office so he/she can legally discuss their diagnoses, prognoses, treatment plans and medications with you.  There are many strategies we have to support your parents by empowering them and those who love them get the tools they need to work effectively and navigate around the healthcare system.